1) How do I promote the service to my customers?

By using bag stuffers, message on hold, staff repeating the site, customers will begin to remember to use the service.

2) Does it matter what kind of software my pharmacy uses?

No, we allow the customer to simply fill out an online form and send it to the pharmacy.

3) Do I have to know my prescription number?

No, you may simply enter the drug name or other identifying information.

4) Is my information safe?

Yes, as soon as the order is placed our system deletes the prescription information.

5) Are there any commitments to the service?

No, your pharmacy may cancel the service at anytime.

6) My store offers delivery; can I offer this to my web orders?

Yes, if you wish to offer delivery to your customers, they simply check the delivery box.

7) Can a customer deliver a special note with the order?

Yes, the order form has a place for the customer to enter special messages and any other information needed.

8) If my store already has a web site can you create a link to VIPRefills?


9) If I don't have a website, can you create one for me?