“The VIPRefills.com Service has helped control the number of calls we get every day from our customers. We receive orders at all times of the day.”
“To help promote the site, we staple a flyer to the bag and advertise the service on our 'Message On Hold' service.”
Maxson's Drugs
Ellis Herz
Sherman Oaks, CA
“ VIPRefills.com is a great way to economically allow our customers to place orders over the web. We don't have to worry about it, the service just works. The service gives us a professional touch also.”
“The service also helps free up my employees' time and allows them to do other tasks.”
Economy Drugs
Dan Butts
Hendersonville, NC
“VIPRefills has given our customers additional access to our store via the web. It's an easy way for them to request prescription refills and other items. They can even request our delivery service.”
“ We have several orders waiting on our fax machine everyday. It keeps our customers from having to hold on the telephone.”
“Customers are also able to tell us when they would like to pick up their prescriptions.”
Fred's Pharmacy
Cole Sandlin
Hamilton, AL
1) How do I promote the service to my customers?
By using bag stuffers, message on hold, staff repeating the site, customers will begin to remember to use the service.
2) Does it matter what kind of software my pharmacy uses?
No, we allow the customer to simply fill out an online form and send it to the pharmacy.
3) Do I have to know my prescription number?
No, you may simply enter the drug name or other identifying information.
4) Is my information safe?
Yes, as soon as the order is placed our system deletes the prescription information.
5) Are there any commitments to the service?
No, your pharmacy may cancel the service at anytime.
6) My store offers delivery; can I offer this to my web orders?
Yes, if you wish to offer delivery to your customers, they simply check the delivery box.
7) Can a customer deliver a special note with the order?
Yes, the order form has a place for the customer to enter special messages and any other information needed.
8) If my store already has a web site can you create a link to VIPRefills?
Yes
9) If I don't have a website, can you create one for me?
Yes